As Customer Operations Executive, you will work closely with our Operations Manager to ensure that all of our orders are fulfilled on-time ,in-full, and any issues to service level or quality are dealt with swiftly and effectively across our retail, foodservice and direct-to-consumer channels.
The role will include:
Warehousing and Logistics
- Organising logistics for our UK B2B customers’ orders, including major retailers.
- Ownership of order processing including monitoring and reporting on OTIF %.
- Supporting in delivery of our international customer orders.
Customer Success
- Handling customer service requests, ensuring an excellent support experience every time.
- Managing B2B account administration, including verifying new customers, invoicing and completing orders.
- Organising sample send-outs to our UK and international customers
Must haves
FMCG Operations experience ideal.
A detail-oriented mindset.
Creative thinker.
Great communication skills
PerfectTed is the leading matcha-powered energy drinks brand, on a mission to spread positive energy. Our founder-led team has built the fastest-growing natural energy drink in the UK and the largest matcha brand in Europe. We are known for our innovative approach to marketing and a dynamic brand persona that resonates with a broad audience. Join us as we continue to disrupt the industry and make PerfectTed a household name.
- Competitive salary and performance incentives
- Private healthcare
- More PerfectTed merch and products than you can shake a stick at
- Career growth opportunities – we’re growing fast, and so can you
- The chance to shape how the UK discovers matcha – and have a ton of fun doing it!
- A supportive, fun team culture that celebrates hustle, creativity, and good vibes
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