The Role
We’re looking for a sharp, hands-on Business & Operations Lead to join our team. You’ll be working closely with the founders on everything from partnerships and product launches to internal ops and customer success.
This is a wide-ranging, high-impact role — ideal for someone who thrives in fast-moving environments, has great instincts, and enjoys making things happen.
Who You Are
- You’ve got 2–3+ years of experience in fast-paced, high-growth environments (startups, scaleups, or relevant industry).
- You’re a clear and confident communicator — both in writing and in person.
- Strong organisational skills and attention to detail – nothing slips through the cracks with you.
- You’re a doer — great at taking a plan and turning it into action.
- You’re proactive, solutions-focused, and comfortable handling ambiguity.
- Confident working with senior stakeholders and execs – you’re great in the room.
- You’re based in (or happy to travel to) Cardiff 2–3 days a week.
Bonus points if you also have:
- Experience in insurance, banking, or property
- Confidence with tools like Trello, GSuite, Figma, Slack
- A good eye for decks and internal docs (Canva, Keynote, etc.)
- Experience setting up internal processes and systems from scratch
What You’ll Be Doing
This is a role with loads of variety — no two weeks will look the same. You’ll be at the heart of the business, helping things run smoothly and pushing big projects forward.
- Keep the internal rhythm of the company ticking — team meetings, OKRs, check-ins
- Prepare materials for fundraising, partnerships, and internal updates
- Build simple, scalable systems and processes to support our growth
- Help manage key relationships with customers, partners, and stakeholders
- Support our public presence — from social media to events and conferences
- Jump into high-priority projects and help solve problems across the business
- Keep our team aligned — improving communication, removing blockers, and keeping everyone moving forward
- Organise and lead product demos
About Us
We’re a fully funded AI startup, based in Hammersmith and soon opening our second office in Cardiff.
At Planna, we build tools that help people make smarter decisions about their homes — whether that’s diagnosing a boiler issue, planning a loft conversion, or finding a trusted roofer. Our patent-pending AI technology cuts through the noise and helps homeowners figure out what really matters, whether they want to save money, live more sustainably, or boost the long-term value of their biggest asset.
We also work with banks, insurers, and household brands to offer the right products to the right customers at the right time — powered by real-time insights into every home.
With growing monthly users and major partnerships in the works, it’s a great time to join us and help shape what comes next.
What We Offer
- £25–30K salary
- Equity options
- New MacBook
- Online learning subscription
- Flexible hybrid working (2–3 days a week in our Cardiff office)
- 28 days holiday (plus your birthday off)
- Annual pay review
- Autonomy, ownership, and the chance to shape a growing company
- A friendly, supportive work environment where work-life balance matters
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